We
Endeavour customer values and strive for
better customer satisfaction. Every
purchase at HTC unlocker comes with
100% money back guarantee ,at unlikely
events when our services fail to provide
you unlock code or cant unlock your
phone.
We have 100% confidence in our unlocking
system and we guarantee that your
HTC will be unlocked if you
purchase from us, however in an event
where we cant unlock your phone ,we will
be happy to refund 100% of your
investment.
Order
cancellations will only be considered if
the order has not yet been processed,
once processed we are unable to cancel
any orders.
To claim 100% money back guarantee
customers should follow these
guidelines:
Full money back guarantee DOES NOT apply
on providing wrong IMEI numbers
therefore we suggest customers to double
check your IMEI
number when submitting your phone
details to our server.
Full money back guarantee DOES NOT apply
if message received when attempting to
unlock handset is reveal "Too Many
Tries" or "Too
Many Attempts".
For a refund to be provided, customers
must prove that their codes have failed
by providing a detailed VIDEO PROOF* of
the
procedure they followed and any error
messages they received. This Video must
state any information that customer has
provided as
well as the accurate provided code
failing on device screen.
Money Back Guarantee does not apply
where customer has sought an alternative
unlocking solution before properly and
fully receiving
the service ordered from us.
To claim against the 100% money back
guarantee, a customer must inform us of
their failed unlock attempt within 48
hours of receipt
of their instructions. We are unable to
provide refunds if the customer does not
contact us within this time period.
In any case, no refund will be possible
after 50 days of received payment.
It is the Customer’s responsibility to
provide correct data. No refunds shall
be given for incorrect data supplied.
However, we may
choose to re-generate codes for free or
at a nominal additional charge if a
genuine mistake has been made.
VIDEO PROOF MUST match all following
criterias:
You must type *#06# (or any other way of
displaying the IMEI on the phone's LCD)
on the keypad then wait 5-10 seconds
until we can
clearly see and read the IMEI of the
phone displayed.
If a Network has been provided, the
carrier logo the phone is locked to
should be visible.
Insert, in the phone, a SIM card which
is not currently accepted by the phone.
Wait 5 seconds until we can clearly see
and read the
message displayed by the phone.
Enter the code received by the server,
VERY SLOWLY, and the keys being pressed
(or touched) must be clearly seen in the
video as
the code is entered into the phone. If
you get an error message, wait 5 seconds
so we can clearly see this message
Make sure the video is focused and the
codes, messages, IMEI are all visible on
the phone's display, otherwise your
video won't be
accepted.